bet177's Privacy Policy

1 Introduction and Scope

bet177 is an online entertainment and betting platform offering slots, live casino, cricket, and various other gaming options for users in Bangladesh. This Privacy Policy ("Policy") applies to the bet177bet.cam website and its associated mobile applications.

This Policy explains how bet177 collects, uses, stores, and where applicable discloses your personal information. By registering an account on our platform or continuing to use our services, you are considered to have given your consent to this Policy. The general terms governing use of bet177's services are detailed on the Terms and Conditions page.

If you object to any provision of this Policy, please stop using our platform and contact us for assistance.

2 Information We Collect

bet177 may collect the following types of information:

• Identity Information: Full name, date of birth, national identity card number (when verification is required).
• Contact Information: Email address, mobile number.
• Account Information: Username, encrypted password, account preferences and settings.
• Financial Information: Records of deposit and withdrawal transactions, payment methods used (bKash, Nagad, Rocket, Upay).
• Gaming Activity: Betting history, types of games used, bonus claim records.
• Technical Information: IP address, device type and operating system, browser and app version, session duration.
• Communication Records: History of conversations with our support team via live chat and email.

3 How We Collect Information

We collect information in several ways:

• Information You Provide Directly: Information you enter yourself when completing registration, login, deposit, withdrawal, and customer support forms.
• Automatically Collected Information: When you access the platform, technical information is collected automatically through cookies, log files, and similar technologies.
• From Third Parties: We may collect certain information from identity verification service providers and fraud prevention systems.
• From Payment Processors: When a transaction is completed, the relevant mobile financial service provider sends us the necessary transaction-related information.

4 How We Use Your Information

The information we collect is used for the following purposes:

• To create, verify, and manage accounts.
• To process deposit and withdrawal transactions.
• To manage bonuses, rewards, and VIP benefits.
• To maintain platform security and prevent fraud and money laundering.
• To provide customer support and resolve issues.
• To improve our services, test new features, and analyse user experience.
• To meet legal obligations and resolve disputes when necessary.
• To send you relevant offers and updates, with your consent.

We will never use your information for purposes beyond those listed above, and we will not sell it to any third party.

5 Data Storage and Security

bet177 applies industry-standard technical and administrative measures to keep your personal information secure. SSL encryption is used on our servers and for data transmission.

• Passwords are stored in encrypted form — no staff member is able to read them.
• Financial transaction data is handled securely through payment processors.
• Data access is controlled — only authorised staff can access relevant information.
• Regular system audits are conducted to address security risks.
• After your account is closed, information may be retained for as long as required to meet legal obligations.

However, no data transmission over the internet can be guaranteed to be 100% secure. While we take every precaution, it is important that you also stay vigilant about the security of your own account.

6 Sharing Information with Third Parties

bet177 does not sell your personal information to third parties for commercial purposes. However, there are specific circumstances in which sharing information may be necessary:

• Service Provider Partners: Payment processors (bKash, Nagad, Rocket, Upay), identity verification organisations, and IT service providers, who may only use the information for the specific task assigned to them.
• Legal Requirements: Information may be provided upon a lawful order from a competent court, law enforcement agency, or government authority.
• Fraud Prevention: Relevant information may be shared with the appropriate authorities to address money laundering and cyber fraud.
• Business Transfers: In the event of a merger or acquisition, information may be transferred to the relevant party; however, this Policy will continue to apply under any new ownership.

Game software providers (such as Pragmatic Play, PG Soft, JILI, Evolution, and others) operate games on their own servers and may have access to relevant gaming data.

7 Cookies and Tracking Technologies

Cookies and similar technologies are used on the bet177 website. Cookies are small data files stored in your browser that help improve your experience.

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Collect anonymous data to help us understand how the platform is used — your identity is not revealed.

Most browsers allow you to disable cookies, though doing so may limit some platform functionality.

8 Protection of Minors

bet177's services are for persons aged 21 and above only. We do not intentionally collect any information from minors.

An age verification process is carried out at registration. If a person is found to have created an account while under 21, that account will be closed immediately and all associated data will be deleted.

For more details on responsible gaming, please read our Responsible Gaming page, which describes the steps we take to protect minors.

9 Member Rights

Every member registered at bet177 has the following rights regarding their personal information:

• Right of Access: You may request to know what information we hold about you at any time.
• Right to Rectification: If your information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though information retained under a legal obligation may not be removable.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Right to Close Your Account: You may close your account at any time. In that case, transaction history may be retained for a set period to meet legal requirements.

To exercise these rights or for any related questions, contact us via our 24/7 live chat or email. Our support team is ready to assist in both Bengali and English.

10 Changes to This Policy

bet177 may update this Privacy Policy when needed. If there are significant changes, we will notify you in the following ways:

• A notice will be published in a prominent place on the website.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be changed.

Continuing to use the platform after any changes means you have accepted the updated Policy. We therefore recommend reviewing this page regularly.

11 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live Chat: Direct support available 24 hours a day, 7 days a week.
• Email: [email protected]

Our support team can answer your questions in both Bengali and English. Answers to common questions can be found on our FAQ page.

By registering with bet177, you confirm that you have read and agreed to this Privacy Policy. To learn more about us, visit our About Us page.